How Verkada licence renewals actually work

Co-terming, pro-rata, who is allowed to place the order, and why the price on a website is always indicative. None of this is complicated, but almost none of it is explained anywhere.

The mechanics

Five things that govern every Verkada renewal

Licences co-term

Every licence in a Command organisation shares one expiry date. You do not have twelve renewals on twelve dates — you have one, covering the estate. That is why this site asks you to choose a term once rather than per line.

Which makes mid-term additions pro-rata

Add a camera halfway through a term and its licence is aligned to the organisation’s existing date rather than running its own full length. It is the main reason a basket total is genuinely indicative rather than coy.

You cannot buy it yourself

Verkada’s documentation is explicit: renewals go through a Verkada sales representative or a Verkada reseller. There is no customer checkout at Verkada either.

Licences do not follow the hardware

Move a device between Command organisations and the licence does not go with it — the keys have to be moved separately. Relevant if you are splitting a trust or selling a site.

Renewals reprice at current list

Not at the list you originally bought at. If it has been three or five years since you last looked, the number will have moved.

The hardware is yours regardless

You bought the cameras. The licence is what keeps Command, the AI features, cloud retention and support alive on them.

The order

What happens between your enquiry and your expiry date moving

Four steps. Only the last one involves money.

You send a schedule

Device counts and a term. We do not need your Command credentials to price it, and we will not ask for them.

We check it and price it

Part numbers against your estate, price through the distributor. This is the step that catches the wrong SKU before you have paid for it.

You get a written quotation

Confirmed price, exact part numbers, term. Within one working day. You are committed to nothing.

You approve, we place it

The licence keys are applied to your Command organisation, your expiry date moves, and you are invoiced on your terms.

FAQ

Common questions

Why does a basket total say “indicative”?

Because three things can move it: co-terming may pro-rate part of what you have added; the device counts you typed may not match what Verkada has on your organisation; and the price we agree with you is usually below list. Publishing list and confirming the real number is the honest way round, and it is what our agreement with Verkada allows.

Can we renew for a different term than last time?

Yes. Term is a choice at each renewal, not a setting you are stuck with. The per-year cost falls with a longer term; the trade is committing spend against an estate that might change.

What if some of our devices have been removed?

Tell us in the enquiry. Devices that are gone but still sitting in Command are billable, and a renewal is the natural moment to clear them out. It is usually the largest single saving on the job.

Who needs to approve it at our end?

Whoever signs off the spend. The printable renewal schedule exists precisely so you can forward it to them without having to re-key anything.

Where this comes from

Checked against source on 30 August 2026. Next review 30 November 2026.

Build your renewal and we will price it properly.

Add what you have, choose a term, and send it. We check the part numbers against your estate, get the price, and come back to you in writing — before anything is ordered.

Build your renewal Call 01727 822 833